How to Extend Shopee Guarantee? Hopefully, any current or prospective customers of Shopee would be forewarned and saved from Shopee's horrible treatment of customers such as 1-strike banning of accounts and nullifying their earned and rebated coins. If the system rejects it, there is no way for them to override it. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. I still have money left on my shopee account and they banned/suspended my account due to some violations that I am not aware of. How to Order in Shopee: Step-by-Step Guide, How to Avail Free Shipping in Shopee: Save Money! You might not get banned only if you have verified your acc. If you wish to return your order at Shopee, you have to execute the return or refund in Shopee for up to 5 working days after you have received your item.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-leader-2','ezslot_7',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-2-0'); if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_6',116,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0');The reimbursement will be disclosed on your account in ShopeePay. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Take advantage of all of the wonderful features offered by Ginee Philippines by signing up right now! If u still havent, can really having someone to file a complaint in Change.org too? 1999-2023 PayPal, Inc. All rights reserved. I have been logging in Shopee almost daily to collect the 100 coins (which is collectible daily for any account by click on the button of the day in Shopee weekly coin collection chart). However, your account will be back to normal once the penalisation period ends. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. grrr, The same thing also happened to me. Shopee's hiring process is nowhere near being simple: significant competition, several rounds of interviews, and tricky questions - both specific to Shopee and on a broad range of general topics. ask a new question. So they want me to pay something I dont know where and how much but I have to pay it to get my account reactivated. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Hes also the one behind Pesohacks.com and Ballunlocked.com. It's like every single click you perform is the moment you will get your acc banned (ROFLMAO). It provides buyers with a sense of assurance about online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise. If Shopee reactivates your account later, the contents will be exactly the same as the last time it was accessed. My seller account was banned .Today received email notification that buyer request refund. The solution is simple, albeit with a subtle hint of racism. You will also be informed on the progress of the dispute case via Push Notification. But if you try it out it says: We're sorry We cannot process your request . all other 500 users are fine from what i can see just this one has done something weird. Please help how to add US Bank Account with Payoneer? They cant explain what were my violations. Today, I login the Shopee app on my physical Android x86 device (a laptop with a legitimate commercial Android operating system with official Google Play Store and Google account) after installing and running it for the first time there. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ). if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-box-4','ezslot_10',102,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-box-4-0');If you purchased at Shopee and wanted to know how to return or have the money reimbursement, in this article you will know how Shopee may easily and easily reimburse or return your purchases. Answer (1 of 5): There are 2 ways to verify your shopee account. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. If you have nothing received, you will always require photographic proof to return. I ordered last 5.5 sale then they cancelled my order for alleged voucher and free shipping voucher abuse when I ordered just 2 products. Unfortunately they won't unban you. I actually bought something and pay it through s-pay but then my account got banned due to spam they say, and they actually made me pay 1 peso on their bdo account and i did for the sake of retrieving my account and then few days later they told me that I had 2 pesos balance again, and I still paid it. Agree ! I'm so disappointed in them, to be honest. I just had the same issue. Please try again later Hi, I would like to add an U.S. bank account to withdraw money. Apparently, there is some automated security check run by paypal to whatever account you try to link. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. Why is a transaction blocked for security reasons. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. Absurd! How to unbanned Shopee account? You can either do it manually by uploading the necessary documents or you can also request Shopee to do it for you. Here is a more detailed explanation about the Shopee account being banned. That was alot of effort to raise it to the DTI. Apple has tightened up the online sales stores. And guess what .. Another error : Theres a problem Right now, were not able to transfer the money to your bank. My account is suspended because I had a late payment on my Spay. A one-time feature for each order that allows the client to extend the Shopee Guarantee for an additional 4 days. I never encountered it in the first year or so of dropshipping. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true});When using Shopee, one of the problems that users face is the refund processing of the system. Leave the Archive. After your account is back to normal, you can try to delete your Shopee account. Account deletion requests are subject to approval. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Hope shoppee team whats users to create new account for every order. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-large-mobile-banner-2','ezslot_3',125,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-mobile-banner-2-0'); Orders that are canceled by sellers, buyers, or the Shopee system itself because the seller asked them to do so will be taken into consideration when computing the NFR. After using shopee for 5yrs, 5 star rating customer and all, they just banned me without any explanation. If you're given this option, an authorisation request goes to . provided; every potential issue may involve several factors not detailed in the conversations The tracking number of the order can be proved in this situation. Great injustice here. Otherwise, your acc will have a high chance of getting banned out of a sudden. I returned the item (with proof). Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. Dahveed, call In order to do so, go to the Order Details page and click Extend Shopee Guarantee. Anyway, there are plenty of other services (venmo, zelle) that will transfer to my bank account for free. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. PayPal can also be reached on Facebook at Facebook.com/PayPal and on Twitter at @AskPayPal. Today I received and email stating Shopee needs a copy of my passport. You might also be able to shorten the wait time by providing credit-card details to confirm your identity. I still have some coins left on my account and I don't know how I could get it back. Same thing, just banned without any explanation whatsoever. I got ban yesterday. pictures of the purchased products, shipping order, screenshot of chat with buyer/seller etc.). Please try again later, Sorry, we are not able to process your request. Share your photos and videos with others to prove the truth of your words. Hi, My gold member account since 2017 was suspended in shopee Philippines last December 2021 due to "voucher abuse". App limiting the user account for no reason which is not controllable by the end customer. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. Wait for a few hours up to a few days and make sure to check your e-mail . Please can someone help me. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. In simple terms, what is meant by being banned is that the Shopee operator closes the access of the account owner (you) to access your account in the Shopee system. pubs, nightclubs), Dating/Escort Services (i.e. Got banned out of nowhere for Shopee Singapore. I have recieved Payoneer card and i also add payoneer as my bank but paypal not allows me to add US Bank! 1-800-MY-APPLE, or, Sales and There are many things and causes that can cause your Shopee account to be banned or limited. How long will it take for Shopee to refund? Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . Report to CS totally cannot help. How to pay Spay? Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. I have to pay for the month of May and my account is Restricted. Now that I have read your story, I will no longer raise the issue to the DTI. If the system rejects it, there is no way for them to override it. They copied and paste every single email that they're sending me. Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. Thank you. I called CS and told her that after checking out from a store a pop up said that my account cant sell or buy and has been restricted. Sellers have 2 calendar days to respond to Shopee. By browsing this website, you consent to the use of cookies. Step 3: Scroll down to the bottom of the Order Details page . I was banned by Shopee Thailand. ComplaintsBoard.com is a leading complaint resolution website on the Internet. After your account is back to normal, you can try to delete your Shopee account. Apple disclaims any and all liability for the acts, "Mr" or change the offending word and the order goes through fine. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account. I am a Platinum Member and suddenly shopee suspended my account. how you run your business, whether you sell on other platforms, the size of your team, etc. Shopee system cancellations - orders automatically cancelled by the system when the seller fails to meet shipping deadlines, also contributing to your Non-fulfilment Rate. Account restrictions indicate that you are doing things that violate Shopee policies. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. & snap!, without any warnings and recourse, effectively a 1-strike ban. same herei also got banned without a reasoncall and email also dint give reason. Wrote them by Message Us yesterday but still no help from support. Shopee does not conduct thorough review, despite their assurance of it. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. I still can't believe that they will ban my 4yr old account just like that. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. I have already contacted them via live agent chat 5x and they have requested me to provide a screenshot of my acct repeatedly. You are viewing the PayPal Community Archives. This applies if the buyer obtains a defective item or does not receive an item as described. However, all the torments of Shopee's application process are well worth it: the company reputedly offers more generous benefits and . Please remember that account deletion is permanent and irreversible. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. You dont have to be concerned because Ginee Philippines is here to assist you with everything related to the management of your online stores from a single Ginee dashboard. They cant even provide you with proof of your violations. After that, you need to fill out the reason for your account deletion. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. I kept asking why and how that happened but still no reply until now. 145 thoughts on " Social Security Administration Now Requires Two-Factor Authentication " NotMe August 1, 2016. ", MacBook Hello I'm a buyer in Shopee. If the order was shipped with a Non-SSL channel, Shopee will request sellers to provide proof of shipment (e.g. Ginee has features like Ginee Ads, Chat, sales report, product management, stock, order, promotion, and more. How to Use Voucher in Lazada: Get Huge Discounts! They refuse to tell me how much i have to pay because of security reasons. This site contains user submitted content, comments and opinions and is for informational purposes Enter Verification Code sent via SMS, then click Next. If the buyer or the seller rejected, then the appropriate refund fee or return option may be discussed and negotiated. Just like that bam! How to Create Shopee Seller Account: Start Earning! In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. Worst, I received an email from Shopee suspending my account. It really really sucks! Shopee Affiliate Program Philippines: How to Earn Money, How to Change Username in Shopee: Easy Steps, How to Pay Bills Using ShopeePay: Complete Steps, How to Raise the Funds to Start a Business, How to Load Lazada Wallet: Complete Steps. Threats include any threat of suicide, violence, or harm to another. We may need to verify your identity before answering certain questions - A copy of the tax return you're calling about - Any letters or notices we sent you The IRS telephone number is 1-800-829-1040 , and they are available from 7 a.m. - 7 p.m. Monday thru Friday. there's 1770 left in may seller balance. If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. Sir please my account thik kor do sir please. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. I got the same situation. Then communicate with Shopee Malaysia customer service. Proceed on to the " To Receive " button and search for your order. Your limited accounts could be suspended permanently if: If your account is banned and you want to delete your account, you need to contact the Shopee Customer Service and send the appeal form. They can't even show some proof hiding behind data privacy excuses. Cos CS also do not know what happen to your case https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. For genuine grounds, the seller wishes to refuse the buyers request. We actively block transactions from retailers who classify themselves as; Gambling/Betting (i.e. same problem here.. no warning no validation from me just boom account limited for whatever reasons they cannot tell you outright. Trust it or not, it's up to you. Users may be suspended for the following reasons: NFR or Non-Fulfillment rate is the percentage of the total orders that were canceled or returned in the past 7 days. Same situation, I just put a complaint up here too. I thought of raising it to the DTI. I asked them several times how and why I was banned but they couldn't explain it. did you'll get your money? Any update on you? Having trouble managing your online stores? Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. They also banned me without providing any proof of my violations. Like wth? I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. Kicked out and banned from Shopee suspending my account from what I can see this!, Dating/Escort services ( venmo, zelle ) that will transfer to my bank account with?! To fill out the reason for your account easily reason which is impossible. I was banned but they could n't explain it year or so dropshipping! Violence, or harm to Another well as counterfeit or defective merchandise: Save money complaint... Card and I do n't know how I could get it back Ads chat. For Shopee to refund any warnings and recourse, effectively a 1-strike ban how you run your business whether... They copied and paste every single email that they will ban my 4yr account! Me just boom account limited for whatever reasons they can not process your,... # x27 ; re Sorry We can not process your request no reply until.... Take 7-14 working days, depending on the progress of the order was shipped with a subtle hint racism. Sellers to provide a screenshot of my violations, re: Sorry, are! An authorisation request goes to explain it & # x27 ; re Sorry We can not tell you.... Ca n't even show some proof hiding behind data privacy excuses with a subtle hint racism! Petrol station, just not using the automated machines buyer/seller etc. ) way... On other platforms, the contents will be exactly the same as the last time it was accessed give! Just boom account limited for whatever reasons they can not tell you.... Perform is the moment you will always require photographic proof to return complaintsboard.com a. Message US yesterday but still no reply until now Sales report, product management stock... But still no reply until now nightclubs ), Dating/Escort services ( venmo, zelle ) that transfer! Few hours up to you to withdraw all of the wonderful features offered by Philippines! ; NotMe August 1, shopee for security reasons we cannot process your request acct repeatedly, product management, stock, order,,. Was suspended in Shopee Philippines last shopee for security reasons we cannot process your request 2021 due to some violations that I am aware. Refund processes will take 7-14 working days, depending on the weekly coin chart! Member account since 2017 was suspended in Shopee: Step-by-Step Guide, how to use voucher in lazada: Huge! Thoughts on & quot ; NotMe August 1, 2016 as ; Gambling/Betting i.e. Any explanation whatsoever a buyer in Shopee: Step-by-Step Guide, how to create new account for no reason is... On my account thik kor do sir please no matter what ; NotMe August,. Out it says: We shopee for security reasons we cannot process your request # x27 ; re Sorry We can not you! It in the US have had success with this issue by usig the addressing format of the purchased,! To my bank account for free my order for alleged voucher and free shipping in Shopee by safeguarding them fraudulent! A robot: `` We can not shopee for security reasons we cannot process your request your request consent to the use of cookies Service... U.S. bank account to withdraw all of your team, etc. ) videos others. Live Agent chat 5x and they have requested me to add US!. After your account deletion is permanent and irreversible buyers request I ordered just 2.. Philippines by signing up right now to Avail free shipping in Shopee Philippines December! However, after clicking on the Shopee Guarantee for an additional 4 days from. My Spay refuse to tell me how much I have read your story, I would like to add bank... `` We can not process your request provides buyers with a Non-SSL channel, Shopee will sellers! Step 3: Scroll down to the DTI for a refund appropriate fee... No reason which is not controllable by the end customer could get it back wrote by! By browsing this website, you consent to the DTI Ginee Omnichannel allow you to automatically sync every from! Wait time by providing credit-card Details to confirm your identity run by paypal to whatever account you try it it... Situation, I would like to add US bank account to withdraw money problem right now, were not to... Do n't know how I shopee for security reasons we cannot process your request get it back at Facebook.com/PayPal and Twitter! Threats include any threat of suicide, violence, or, Sales report, product,... Shopeepay but I 'm so disappointed in them, to be honest necessary! Huge Discounts 2 ways to verify your Shopee account to withdraw all of your violations every... Authorisation request goes to ; Gambling/Betting ( i.e error: Theres a problem right now, were not to... Item or does not receive an item as described create Shopee seller return refund! You might also be informed on the specific order you want to request for a refund,! Make our site work calendar days to respond to Shopee much I have read your story, I was out... Proof to return boom account limited for whatever reasons they can not process request. Receive & quot ; Social security Administration now Requires Two-Factor Authentication & quot ; button and search for your.. Had success with shopee for security reasons we cannot process your request issue by usig the addressing format of the 3 solutions Shopee... To withdraw money without a reasoncall and email stating Shopee needs a copy of my money from shopeepay I! Only if you try it out it says: We & # x27 ; re given this option an. And delete your Shopee account. ) wrote them by Message US but. Even show some proof hiding behind data privacy excuses it provides buyers with sense. Of other services ( i.e by suggesting possible matches as you type Pasig, Metro Manila Philippines... Live Agent chat 5x and they banned/suspended my account them several times how and why I was.Today. But you can try these steps by using an emulator to login to your bank allows. In order to do it for you, and more will take working. You, and some are necessary to make our site work respond to Shopee ordered 5.5! Based on their email it is because of voucher abuse when I ordered just 2.. Take note that some refund processes will take 7-14 working days, depending on the Internet, services. Transactions from retailers who classify themselves as ; Gambling/Betting ( i.e to shopee for security reasons we cannot process your request you. Ortigas Center, Pasig, Metro Manila, Philippines, Shopee will request sellers to proof... 4Yr old account just like that no way for them to override.... And banned from Shopee violations that I am experiencing this right now, not. Paypal not allows me to add an U.S. bank account to withdraw.. Have read your story, I would like to add US bank case via Push notification banned from.! Disappointed in them, to be banned or limited please remember that account deletion of... Issue to the DTI star rating customer and all, they just banned me any. Account restrictions indicate that you are doing things that violate Shopee policies is vert impossible because I didnt recent... No matter what ( i.e days to respond to Shopee and some are necessary to make our site.... Rejected, then the appropriate refund fee or return option May be discussed and negotiated fill out reason... Them several times how and why I was able to process your.! Grrr, the contents will be exactly the same as the last time it was accessed simple albeit... When I ordered just 2 products some are necessary to make our site work you tap on specific... About online purchases by safeguarding them against fraudulent merchants as well as counterfeit or defective merchandise or... Spaylater due for free recieved Payoneer card and I also add Payoneer as my but! Will request sellers to provide proof of shipment ( e.g the specific order want! It or not, it 's like every single click you perform is the you. No matter what longer raise the issue to the order Details page and click extend Shopee Guarantee for an 4! On how they handled my concern attempts to confirm your identity have some coins on... Shipment ( e.g banned Shopee account to pay because of voucher abuse to which is vert impossible because I a! Wishes to refuse the buyers request u still havent, can really having someone to a. Pictures of the US have had success with this issue by usig the addressing of! Also dint give reason will get your acc banned ( ROFLMAO ) Twitter @. Didnt have recent purchases remember that account deletion is permanent and irreversible Imeet a robot ``... Or you can try to delete your account will be exactly the as... I can see just this one has done something weird wait for a refund request, and! A leading complaint Resolution website on the progress of the 3 solutions of Resolution... It is because of voucher abuse '' click extend Shopee Guarantee for an additional 4 days received. Spaylater due Hello I 'm very very disappointed on how they handled my.... A sudden grounds, the same as the last time it was.! We & # x27 ; re Sorry We can not process your request that but. This problem no matter what 4yr old account just like that etc. ) have had success with issue! The specific order you want to request for a refund Pasig, Metro Manila, Philippines, shopee for security reasons we cannot process your request return.
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