Where the services are provided by the independent suppliers, we have a legal duty to exercise reasonable skill and care in making the arrangements for the independent suppliers to provide the services to you. Once logged in, in the upper right-hand corner, click on the Profile Icon, then select My Dining History from the drop-down menu. Sandals Resorts: Any accommodation we arrange for you must only be used by those people named on the final version of your booking confirmation. At the time of publication, UK residents do not require any vaccinations for travel to the USA, Mexico & the Caribbean. If you are refused carriage because of your behaviour, or you are under the influence of alcohol or drugs, we may pass on your details and date of the refusal of carriage to other airlines for their information. Documents will not be issued until full payment has been received. Your rights to a refund and/or compensation from us are set out in these booking conditions. It will ask you to provide your contact information, who you wish to direct your question or comment to, a description of the problem itself, and the method by which youd like a response a call or an email. Box G.I. If you have a special request for a facility or service e.g. The Guest's Tour Operator and/or Travel Agent (to the extent one has been used) is being provided with this Notice and, in turn, said Tour Operator and/or Travel Agent is required to provide a copy of the Notice. When you pay a deposit, we will state on the booking confirmation the balance owed and the due date for the remainder of the payment. By signing below, undersigned guest(s) acknowledges that a different room without a balcony infinity pool is readily available for undersigned guest(s) and that he/she/they have declined such alternative accommodation. Changes to the schedule or flight time will be advised on your final Travel Documents but it is possible that further changes can occur. When is the Cheapest Time to Go to Disney World? Are you interested in booking a Sandals vacation? Step 1: Cancel the reservation. You will be entitled to a price reduction corresponding to any decrease in the costs described above which occur after you have booked but before the start of your holiday, although we will be entitled to deduct our administrative expenses of this process. The company is committed to providing its guests with the best possible experience. We will make any non-refundable bookings clear when you book those arrangements. Cancellation charges depend on when Unique Travel receives notice of the cancellation. If you wish to bring your complaint to the local authorities where Sandals is based, please call the number on the website. Payments on no-show bookings are non-refundable, non-transferable, non-redeemable, and non-revisable. Below we have outlined these options in more detail. All details are correct at time of going to press and are liable to change at any time. Stay 70 nights at any Sandals Resorts or Beaches Resorts and earn a free 7-night stay. EU and Switzerland If booking in the EU or Switzerland you will be able to pay a deposit for your holiday should you wish for any booking made more than 71 days before departure (the start date of the holiday you have booked with us). What is the cancellation policy for sandals Montego Bay? You may, where appropriate, be entitled to a price reduction and/or compensation in accordance with section 11.2 below. Any change in the identity of the carrier, flight timings, and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions. As a member you will earn points & benefits that will make your experience on resort truly unique. Unfortunately, there is no online cancellation option for Sandals reservations. To assist data collection call our Reservations Team on 08000-223030. You may have to wait a few minutes to speak with a customer service representative. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. Please zoom back in. City, Country, Region Search Use My Location Change store Back to store list. Scheduled and Charter flight timings and days of operation are subject to change. Residents of the US and its territories only. Our resorts are keen to encourage a healthy environment and we operator an entirely smoke free policy for rooms and public areas, we do provide designated smoking areas at each resort. If you travel between December 24th, 2022, and January 1st, 2023, and cancel or modify up to 14 days before the arrival date: the hotel will . Where a low deposit is paid to secure a holiday, and the holiday is cancelled by you with the full deposit being non- refundable, the loss of the deposit is part payment of the holiday and does not include APD (Air Passenger Duty). Wedding Items must be paid no later than60 days before arrival. The information you must provide will include, but not be limited to, full name - as shown in your passport or travel document, gender, date of birth, travel document type, number, country of issue and expiry date. In order to assist you, we must be advised at time of booking of any disability and special requirements and will forward an ABTA disability checklist for you to complete and return to us. Where hotels, extras, transport or flight options are non-refundable, in part or in full, the cost of these will be added to the cancellation charge you have to pay. If you want to cancel one or more passengers on the booking you will have to pay a proportion of the applicable cancellation charge for those passengers. If you want to cancel your holiday, we will apply a cancellation charge in accordance with the table set out below to cover the cost of processing your cancellation. If you cancel less than a month of your vacation, you get a partial refund + travel certificate, or 100% travel certificate. We shall not be liable to pay compensation to you where there are international conventions which limit the extent or the conditions under which compensation would have to be paid by one of our suppliers. We will then arrange for you to be refunded any part of the holiday already paid, unless you decide to use that payment towards a different booking. Should this happen, we will not be liable for any refund, compensation or any other costs you may have to pay. How to Cancel Sandals & Beaches Resorts Subscription on iPhone or iPad: Open Settings ~Your name~ and click "Subscriptions". For more information about contacting customer service, please visit https://www.sandals.co.uk/customer-service/. Where we provide the services ourselves, we have a legal duty to exercise reasonable skill and care in providing these arrangements to you. Once logged in, go to your name at the top of the page and click on the "Bookings" link. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description: (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Are Adventures by Disney Private Adventures Worth It? HOW TO CONTACT US You can contact us on the details below: Sales (if you would like to make a new holiday reservation): Telephone: 0800 742 742 Option 1 Email: sales@sandals.co.uk Administration (if you want or need to speak to us regarding an issue before you travel): Telephone: 0800 742 742 Option 2 Email: amendments@sandals.co.uk You are responsible for passing on any information regarding the booking or any changes made in relation to the booking to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations. Travellers who do not hold a UK Passport should check the passport and visa requirements with the relevant Embassy, ensuring they allow adequate time to complete formalities before the date of departure. Details are available from your GP surgery and from the National Travel Health Network and Centre www.nathnac.org. A customer service representative will then join the chat and help you with whatever you need. more, Get answers to your questions about Jamaica, THE LIST, Drivers, taxis, or tour companies, covers ALL of Jamaica? Unfortunately, you can't cancel your Sandals reservation online. Its free and easy to join! Additionally, we cannot accept liability for any business losses including self-employed loss of earnings. adjoining rooms or low floor, we shall pass these on to the relevant supplier but we cannot guarantee that it will be met and we shall have no liability to you if it is not. If the captain of your flight or any of the cabin crew or ground staff believe that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, or disembark you from an aircraft. This information will help you resolve your issue promptly and efficiently. Please note that any passengers who are denied entry as a result of incomplete documentation will not be eligible for a refund. Refundable. If you would like to make a change to an existing reservation, please call. When the second one told me the Refund Office was closed and to call back later I asked for their phone number. An approved ESTA is not a guaranteed entry, but is a prerequisite to travel to the United States by air or sea. All bookings at Beaches Negril in Three-Bedroom and/or Four-Bedroom Firesky Reserve Villas and Eventide Penthouse(s) (4VP, 4BW, 4BB, 4RT, 3BW, 3BB, 3RT) will require a $1,000 NON-REFUNDABLE DEPOSIT at time of booking and is non-transferable to a lower category room. ESTA covers multiple entries and is valid for two years. Offenses relating to prostitution and child pornography, even if committed abroad, are punishable by imprisonment under local law. All bookings for Kurason island Poolside Butler Bungalow with Patio Tranquility Soaking Tub at Sandals Royal Curacao will require a 875 (1,000) NON-REFUNDABLE DEPOSIT AT THE TIME OF BOOKING AND IS NON-TRANSFERABLE TO A LOWER CATEGORY ROOM. All airfare must be sold in conjunction with a Resort stay. Box 167, Montego Bay, Mailing Address: P.O. 1. Select Modify again to update the time, date, or party size of the reservation. Whether youre looking for the best Sandals resort for honeymoons, an exciting destination with lots of activities, a secluded beach getaway, or the best Sandals resorts in Jamaica, a Sandals vacation planner will make your dream trip a reality! Once confirmed, the booking deposit, airfare, additional charges paid, and insurance premiums will not be refunded except in the circumstances specified in Sections 6, 7, 8 or 9 of these terms and conditions or as otherwise required by law. When you become a member of the Sandals Select Rewards program, you join an exclusive group of guests that call our resorts their Home Away From Home. a failure to pay the balance of the holiday price on time), you can either have a full refund or accept a replacement holiday from us of: Should you choose option (a) or (b) above, the terms and conditions applicable to your holiday will not change and these Terms will apply to your new booking (including the terms applicable to the payment of the balance of the holiday price). Beaches. These Terms shall supersede and/or override any representations contained in any advertising and promotional materials to the extent of any inconsistency. This restriction also applies to passengers travelling with a UK or EU carrier who are operating a codeshare flight with a Non-UK or EU carrier and the flight departs from a Non-UK or EU Airport. In addition to the cancellation right set out above, in relation to package holiday bookings only, you shall have the right to cancel your booking before the start of the holiday without paying any cancellation charge in the event of Unavoidable and Extraordinary Circumstances occurring at the place of destination or its immediate vicinity if we have confirmed to you that they will significantly affect the performance of the holiday. There may be circumstances in which we do not issue a booking confirmation to you after you have placed a booking request with us. As an aside, each agent spoke with the speed of a cyclone, with gusts up to 350 mph. These international conventions include (but are not limited to) the Montreal Convention in respect of travel by air (and all earlier related conventions), the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail (Convention concerning International Carriage by Rail (COTIF) of 9 May 1980), the Geneva Convention in respect of travel by road and the Paris Convention in respect of the provision of accommodation. In order to receive a refund, if applicable, Guest must request and receive a cancellation confirmation number. The Disney Travel Agents at The Vacationeer can help you plan and book your Disney World, Disneyland, Disney Cruise Line, or Adventures by Disney vacation. Quantity. The best way to contact Sandals is to call them directly. If you are calling or emailing, have your reservation number handy so that customer service can quickly and easily locate your file. YOUR ACCEPTANCE OF TICKETS OR VOUCHERS FROM UNIQUE TRAVEL CONSTITUTES ACCEPTANCE OF THESE TERMS AND A BINDING LEGAL AGREEMENT BETWEEN GUEST(S) AND UNIQUE TRAVEL (THE "CONTRACT"). Retrieve your Room Only reservation. How To Plan a School Trip to Disney World. Beaches Reservations made at the Loyalty & Travel desk for stays including any of the following travel dates require a $500 non-refundable deposit per room and full non-refundable payment is due ninety (90) days prior to arrival date: 8.1 Reservations made at the Loyalty & Travel desk for the following travel dates require an $800 deposit, of which $500 is non-refundable at the time of booking: TRAVEL DATE REVISIONS ARE LIMITED TO A SIX (6) MONTH TRAVEL WINDOW FROM ORIGINAL TRAVEL DATES. The phone number for Sandals Resorts is 1-888-726-3257. A summary of the key rights available to you under the PTD (PTD Rights) is available at the end of these Terms. Your right to cancel and receive a full refund is as described in the paragraph above and will depend upon the nature of the event and its affect upon performance of the holiday. I booked a Sandals reservation in early January and promptly paid the $400.00 deposit. Naturally, their customer service representatives follow a playbook that determines the response your get. if you really want to reach someone with Sandals to rectify the situation, I suggest contacting/calling Sandals within the hours that the refund department is open. A person from a non-visa waiver country should not attempt to apply for an ESTA and will require a US entry Visa. Contact The Vacationeer to learn more about their free Sandals planning services. If we cancel your holiday for any reason, except where this is because of your fault (e.g. Book a romantic candlelight dinner for two, pamper yourself with our Caribbean inspired spa treatments, explore a local island tour and much more before you even land. 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