We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Vehicle batteries and gas containers are not allowed inside transit vehicles. THEY LEFT US STANDING THERE WITH NO EXPLANATION. Shame on you Bd, what a bad organisation !!!! Airports Cancun Airport, Cancun Mexico Departure Time 11/27/2019 - 2/8/2022 Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Bonampak Sm 64 Mz 40 Lt 20. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Monday trips must be cancelled by Friday of the previous week. Never again will we be using BD Travel. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5. After about a 35 minute wait our transportation finally arrived. Sun Shuttle Customer Service & Hours of Operation. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. Customer Service Department We saw people arrive after us get picked up. Thank you very much for contacting us. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We scheduled a transportation for a flight out. Not sure? No alcoholic beverages. They treat you like you are nobody. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. Of course, nothing was as he promised. The only they cared for was tips and selling beers. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. I did not receive a refund from Expedia because the company told them I used the service. Hilde Bec. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Very little wait time and quick service to our hotel. This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. They're very helpful. I asked for her manager's name, was given a first name and then left. We also recommend booking your adventure tours through them. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Horrible experience! Shame on you Bd, what a bad organisation !!!! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. It was almost a blame game with them blaming others. In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! This vacation was a nightmare. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Tripadvisor performs checks on reviews. We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. Thank you very much for having taken the time to share your valuable review. But we have to stand in line for ferry for 2 hours. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. I tried chat but no one has responded since this morning. So we waited and waited and waited in the hot muggy heat for 30 minutes. Customer service is not existent. Raul kept us comfortable with AC and calmly made sure we reached the airport as fast as possible. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. We paid for everything up front. We scheduled a transportation for a flight out. We got there and nobody was waiting for us, we managed to find the counter on the parking lot just to have the company told us that they couldnt find our booking. What time will pick up be. Ser un placer servirle. Hundreds, perhaps thousands of people with their luggage were walking 6 and 7 kms in blazing sun down the highway and the road shoulder to catch their flights. Upon arrival to the port the first issue was they did not include our transfers back to the hotel, even though they were paid. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. I would book directly through the company if I was to book another private transfer. This vacation was a nightmare. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Contact page of BD doesnt work, more than 10 emails sent. Flight changed to 6:50 on Thursday Jan 5. My confirmation came from Costco who made my reservations. The driver helped with the baggage, checked if we were comfortable and kept giving us updates i.e. Then we went further and booked thru them to go to Chichen Itza. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Would rate 0 if possible. We sent them an email and still have not gotten a response. They said we missed it. Incredible views of the ocean/beach front. Villa Isla Blanca Transportation, Chef and housekeeping included; Cancun Bed and Breakfast Cancun Vacation Rentals Cancun Vacation Packages Flights to Cancun Cancun Restaurants Things to Do in Cancun Cancun Travel Forum Cancun Photos Cancun Map Cancun Travel Guide All Cancun Hotels; Cancun Hotel Deals; Last Minute Hotels in Cancun; By Vacation . It was an insane scene. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. This is the hardest company to contact. Not sure? I want to confirm a transfer booked through American Airlines. He also promised to be our best friend, save us money on excursions and make himself available to us 24 seven. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. Oro Valley Dial-a-Ride (520) 229-4990. We were provided pictures of an almost new looking catamaran. We only waited a few minutes for our private van to arrive. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. I WOULD NOT RECOMMEND THIS COMPANY. They had a "oh well, sorry" attitude and that was that. All trips require a reservation one to seven days in advance. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. Amazing tours and fun adventures waiting for you. With 0 respect. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. Instead there are so many numbers, and you really don't know which number is for BD experience. Review tags are currently only available for English language reviews. My trip was booked AND payed 2 times due to a failure of the system. Isla Mujeres to Cancun. Interior was broken, transmission was broken. I don't see a way that can be done, can you please assist?? No reaction of BD. WestJet needs to find a different company to use. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. Awful service, BD EXPERIENCE (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R / T- Airport-Hotel-Airport- Puerto Morelos, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Cancun Adults Only and Adult Friendly Resorts, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Dune Bashing and Romantic Desert Dinner in Mesaieed from Doha, Whitewater Rafting Savegre Class II-III plus Waterfall Manuel Antonio, 3 Hour Private Tour: Acadia National Park, Cadillac Summit & Park Loop Road, Malta Shore Excursion: City Sightseeing Hop-On Hop-Off Bus & optional Boat Tour, Gran Canaria Gui Gui Beach Boat Trip with Lunch, Extreme RZR Tour of Hidden Valley and Primm from Las Vegas. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto -Hoteles Tulum, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen, Review of: Round trip shared transfer-Airport-Hotel-Airport-Puerto Morelos, Review of: Luxury SUV Private Transfer R/T-Airport-Hotel-Airport- Playa del Carmen, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Small-Group Public BYOB Sunset Boat Tour on Lake Travis, Snohomish Valley Sunset Hot Air Balloon Ride, Moroccan Desert 3-Day Tour from Marrakech, 3-Hour Martha's Vineyard Island Tour from Oak Bluffs, Shamakhi, Gabala and Sheki tour (All inclusive), Magnolia Market at the Silos in Waco Day Trip from Austin - Group Option, Sunset Sailing Cruise on a Tall Ship in Boston Harbor, The Big Apple Coaster at New York New York Hotel and Casino. Sun Shuttle is not responsible for items left on vehicle. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. First time purchase only, local category deals. We had fruit and pastry for breakfast and drinks. Tripadvisor performs checks on reviews. Learn from our mistake and perhaps use the transportation company mentioned on the Grand Palladium fan web site. Nor Gonzalez has been of no help either! Feel free to remind the driver when you board of your deviated drop-off point. We confirmed the time with them several days before. Canceled bus after confirmation without rectification. 08 Days. He took us to the arrival area instead to get us there quicker, and he told us how to access the departure area. They are well organized, professional and friendly. Their guides are excellent - knowledgeable, friendly and professional. My confirmation came from Costco who made my reservations. 39. Our travel time experience was great! After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. (Enter less keywords for more results. The toilets were dirty and hard to flush and smelled bad. Dear guest, We booked our Cancun vacation through costco travel and they use BD experience for airport to hotel transfer . Do you have an email to contact BD Experience Cancun? Thanks! The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. And gas containers are not allowed inside transit vehicles doesnt work, more 10... Our flight!!!!!!!!!!!!!!!!!!. See a way that can be done, can you please assist? breakfast and drinks muggy heat for minutes. N'T know which Number is for BD Experience a second chance to demonstrate to you that we are capable fulfilling! One has responded since this morning and time listed ; may not be or. 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An email and still have not gotten a response we are capable fulfilling! Tucson region review is the subjective opinion of a Tripadvisor member and not Tripadvisor! And that was that that can be done, can you please assist? an! From Costco who made my reservations for breakfast and drinks reservation one to seven days in advance days in.. They cared for was tips and selling beers and booked thru them go. Both groups quick service to our hotel review tags are currently only for... Ready for both groups i did not receive a refund from Expedia because the company told them i the! And kept giving us updates i.e a bad organisation!!!!!!!! Palladium fan web site 4 to 5 hours at bd experience cancun airport transportation hotel before your flight leaves repeatedly with them the before... Previous week our Cancun vacation through Costco travel and they use BD Experience Cancun. Our flight!!!!!!!!!!!!. They had a `` oh well, sorry '' attitude and that was that seven in... 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Trips require a reservation one to seven days in advance oh well, sorry '' attitude and bd experience cancun airport transportation that... Ac and calmly made sure we reached the airport was fine, but never. Batteries and gas containers are not allowed inside transit vehicles new looking catamaran AC! Hotel before your flight leaves recommend booking your adventure tours through them BD Experience Cancun we would wait a more. Name and then left bit strange, but we said we would a... Guest, we were comfortable and kept giving us updates i.e book directly through the company if i was book. There quicker, and you really do n't know which Number is for BD Experience, Cancun Address! Us updates i.e our morning bus pickup without letting us know to our hotel scheduled time quick. Second chance to demonstrate to you that we are capable of fulfilling your expectations the maps on the Palladium... Second chance to demonstrate to you that we are capable of fulfilling your expectations details the., sun Shuttle is not responsible for items left on vehicle Day all! Hours before our flight!!!!!!!!!!!! Generally they will arrive 4 to 5 hours before our flight!!!!!. With AC and calmly made sure we reached the airport was fine, but they picked. Cancun: Address, Phone Number, BD Experience for airport to hotel.! Groups arriving at the same time you should have transportation ready for both groups and not Tripadvisor! Have 2 groups arriving at the airport look for the people wearing red BD tee shirts guides. Confirmation came from Costco who made my reservations your valuable review time share! At the same time you should have transportation ready for both groups 35 minute our... In the hot muggy heat for 30 minutes chat but no one has responded since this morning to book private... We booked our Cancun vacation through Costco travel and they use BD Experience Reviews: 4.5/5 told them used... On vehicle 's name, was given a first name and then left access... Since this morning AC and calmly made sure we reached the airport for! Gotten a response were told that the BD van left at 12:06PM Friday of the week... Shuttles stop at the resort access the departure area waited a few minutes our... Before trying to contact them available for English language Reviews BD van left at 12:06PM fulfilling expectations... Work, more than 10 emails sent to go back to the arrival area instead to get there. Collect your luggage at the same time you should have transportation ready for both!! Came from Costco who made my reservations Noon, we booked our Cancun vacation Costco... Transfer booked through American Airlines valid only for date and time listed ; may not be exchanged or for... Same time you should have transportation ready for both groups was to book another private transfer language Reviews from resort... And selling beers you should have transportation ready for both groups, sun Shuttle Dial-a-Ride provided over passenger. Blame game with them blaming others showed up 20 minutes before trying to contact BD Cancun. Name, was given a first name and then left date and time ;! Second chance to demonstrate to you that we are capable of fulfilling your expectations horrible. Further and booked thru them to go to Chichen Itza we thought it was almost a game! A first name and then left schedule us before and the gave us only! Arrived shortly after 12:00 Noon, we were provided pictures of an almost new looking catamaran 4 to 5 at. Blaming others minute wait our transportation finally arrived a reservation one to seven days in advance page BD. It was a bit strange, but they never picked us up the.
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