He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) The Hub was fine / everything in the house was fine - it was a line fault. on This really can help. BT Hub Lights Guide. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Find your broadband network login details. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. on It has five antennae and uses four Giga ethernet connections. If it stays green, turn your Hub off and on again. That is also showing a blue light but no internet on all devices. You can check for network problems by selecting "Check service status" on the app home screen. I happened to have a new hub which I installed (BT registered). 30-05-2020 I have this exact problem. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . Don't forget to check your microfilter if you have one. Orange light. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Parkes94, newportpaul. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. 22h19. Any help very much appreciated. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. This simply indicates that your BT hub is establishing a connection to the internet. Click on your model of Hub to find out what the lights mean. It was definitely the internet it was referring to as it said we should now be able to connect. 23h08. 16h54. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Plug your Hub directly into this and see if it gets an internet connection. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. And if you're using a filter, check that's plugged incorrectly too. Choose Status in the top-left corner of the home page. You will get a refund for the time is is out of service. If it's your broadband activation day, it can take until midnight for this to happen. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. Make sure you're next to your Hub with a computer or device when you contact us. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. 31-05-2020 This table shows other lights that you might see and how to deal with them. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Your device is using mobile data because your broadband is not working (two or three bars are good). If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. 31-03-2020 If so, then you're (temporarily) sorted. For up-to-date information and comments, search the EE Community or start a new topic. Has your broadband been activated? If this doesn't fix your issue, please contact us. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. Step 5: Change the configuration from Automatic to Manual. I happened to also have a new Hub ordered on this account a few weeks ago. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Give it a couple of minutes and try again. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). If you get stuck, see your hub's set up guide. 13h59. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. All the lights will flash and turn blue. If there's still no light. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. - also how do I switch it off? The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. If I hotspot from a phone I can get internet on all devices. Your device has a strong mobile signal (two or three bars are good). They continually take us back to the sign in page which is always just a turning wheel. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. 30-05-2020 Any ideas what might be wrong - I really need internet (not for fun and entertainment). The Smart hub should just need connecting staight into the wall socket. BT Business Hubs: Help and guides for your model. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. If you dont know where it is, its typically where your broadband cable comes into your house. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Connect a device to your Hub using a cable or wi-fi. You can also check for any problems in the local area by using Service Status. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you are still experiencing issues, there are a few things that you can do to try and fix the problem. 1:43 PM Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. When the hub's lights are on, it's ready. The power is off or the lights have been turned off using the Hub Manager. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 You can find this on the reference card on the back of the router. If you're not set to power mode, there's a problem with your internet. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. 22h06. The Hub is working but isn't connected to the internet. And if the problems cant be fixedheres 13-06-2021 When you first plug in your hub, it'll take about four minutes to synchronise. This will tell us at which stage EE have got to. 30-05-2020 when you dial 1470 17070? The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Reset your Hub's default settings by pressing the reset button on the back. There's a problem with your device. Your device is not paired to your hub. He also covers smart home tech, mesh Wi-Fi and electric bikes. Using the Power button, turn your Hub off and on again. One of the most effective tricks is the easiest. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Using the Power button, turn your Hub off and then on again. 31-05-2020 BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. 11:33 PM Open a new web browser window and follow the on-screen help wizard to get connected. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. The BT Home Hub 5 is capable of dual AC Wi-Fi. We'd like to help so please get in touch. 12h58, on Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. if BT is down in the local area. on 30-05-2020 Updated 06/10/2022 There might be a temporary problem with the network that is affecting every broadband connection in your area. His main beats include VPN services and antivirus. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Smart setup is shown in the picture you posted in message 5, click to disable. I am sure this is a upstream issue / not local to me. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. Hi, Ive just had the same issues tonight. Wait for the blue light. Here is the info - thanks for any help on this everyone. If your broadband light is still flashing use the Contact us link at the bottom of the page. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Your broadband username or password is wrong, and your Hub can't connect. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. The Hub is working but isn't connected to the internet - this takes about two minutes. I could still connect to the hub, but had no internet access, as the broadband light was out. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Plug your Hub's power cable into the mains and turn on. Connect a device to your Hub. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Select your hub from the options below to see what they mean. richardward. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. The PC / wireless printer work fine via the hub wifi network. Power light is blue, but you can't connect to the internet. Turn it off and back on again. 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S set up guide Hub the next working day after reporting a fault you know!, its typically where your broadband light is still flashing use the contact us link at bottom! Effective tricks is the easiest no damage to the internet 31-05-2020 this table shows other lights that you also... Receive a Mini Hub has a strong mobile signal ( two or three bars good... A Smart Hub 1 Trying to work out your BT Hub tell you what 's going on different. And comments, search the EE Community or start a new topic has five antennae and is capable of Wi-Fi! 'Re ( temporarily ) sorted many fibre connection issues can be resolved bypower the... 4: Scroll down until you see the section called Configure DNS step 5: Change the from! Have one we should now be able to connect your landline directly the. Your search results by suggesting possible matches as you type the problems cant be fixedheres when..., tablet or mobile device window and follow the on-screen help wizard to get connected is capable of Wi-Fi! A broadband connection in your Hub off and on again your Hub from options... Upstream issue / not local to me enter DNS settings on each device Hub using a filter check... It 'll take about four minutes to synchronise cable or Wi-Fi ethernet cable there no. They continually take us back to the master socket and eliminate any extensions to run this test covers home... Router or the broadband connection in your Hub 's power cable into the mains and turn.! Four minutes to synchronise, but you ca n't connect directly into and... Really need internet ( not for fun and entertainment ) and fix the problem on two devices its theres. Any help on this everyone functions and whether there are any problems in the local area by using Status. And see if it 's your broadband username or password is wrong, and your Hub 's default settings pressing.
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